Shipping policy
Do you accept orders placed outside of the US?
Yes! Shipping prices are determined by USPS and UPS. If you do not see your country listed, please reach out.
How long will it take to receive my order?
All orders will be shipped within 1-5 business days. Orders placed on Saturday, Sunday, and on federal holidays will be processed as though they were placed the following business day.
You are responsible for entering your correct and current address. Old or incorrect addresses will not be refunded if already shipped, or may be canceled and refunded prior to shipment at the owner's discretion.
Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International orders may take longer. Please refer to your tracking number to see where your products are at.
If I place multiple orders, will you combine them and refund the extra shipping?You're welcome to place multiple orders, and I may combine them into one shipment if it's possible and practical. However, shipping is charged per order, and I do not refund excess shipping costs. This is to discourage customers from placing multiple back-to-back small orders in order to grab as many limited items as possible. It also reflects the extra time and complexity it takes for me to manually sort, merge, and manage those orders.
My package is lost in the mail or arrived damaged! What do I do?
While lost and damaged packages occur infrequently, they do happen occasionally, especially when mail services are strained.
If you find that your package hasn't arrived yet, please be aware that tracking updates can sometimes be slow, especially with USPS. We recommend checking the tracking information periodically, as it may update soon.
If your package has not moved for over a week, please reach out to us, and we can assist you in filing a missing mail request.
If you receive a damaged package, you MUST file a claim with the carrier (e.g. USPS) in order to receive a refund from them for the value of your package. You can do this easily online at USPS.com or UPS.com
I am not able to file claims for customers because USPS and UPS often requires the damaged product to be brought in to a post office or in-person location for inspection. Once the package is out of my hands, I can't assist with this. Once your claim is processed, you will be refunded by USPS or UPS for the amount of your purchase.
I don't like the scent or texture of my slime. Can I get a refund or return it for a different one?
Scent and texture preferences can be highly subjective, so we encourage customers to carefully consider their choices before purchasing.
Unfortunately, all products are final sale and, due to sanitary reasons, may not be returned or exchanged. I do not offer refunds in the event that a customer is unhappy with the scent or texture of a slime. However, I'm happy to offer recommendations for future orders that might better match your preferences!
RE SCENTS:
We strive to create unique and beautifully fragranced slimes that enhance your sensory experience. However, we understand that some customers may find that their slime smells different than expected. This can be due to individual variations in scent perception, which may be influenced by a wide range of factors such as health conditions, personal preferences, and sensitivities. Additionally, a Covid-19 infection can lead to a reduced ability to smell or changes in how smells are perceived, sometimes resulting in a complete loss of smell or a distorted perception of odors in the long-term.
While we take great care in crafting our products and providing accurate scent descriptions, we cannot guarantee that every individual will have the same fragrance experience. Due to these reasons, we are unable to offer refunds or exchanges based on scent preferences.
RE TEXTURES:
A customer's experience with a slime's texture can be influenced by various factors, including temperature changes during shipping, the handling of the product, and individual preferences. Some slime textures can be altered to your liking with common household ingredients. If you're experiencing issues with the texture of your slime, please feel free to reach out to us via email. We may be able to provide tips or adjustments to help improve your experience! However, please note that we do not offer refunds in the event that you do not like the texture of your slime.
What is your return and exchange policy?
All products are final sale and, due to sanitary reasons, may not be returned or exchanged.
All products are shipped with tracking and are packaged securely. Once the product is shipped, it is out of our hands, and we are not responsible for missing packages that have been issued a tracking number.
East Bay Slimes is not responsible for damaged, lost, or late parcels as a result of USPS or UPS
Please note that our slime is a handmade product, made in small batches. Though every effort is made to represent our products accurately, there may be slight differences between batches in color, texture, and scent strength. Add-ins, such as glitter or fimos, may slightly vary in texture, color, and amount. DIY clay pieces are made by hand and may vary slightly in size, shape, and color.
Heat and cold during the shipping process can affect slime. Please refer to our FAQ for tips on how to fix melted or tough slime, or reach out to us if you need assistance.
I accidentally ordered something I didn't want! Can I change my order after it has been placed?
Due to our commitment to fast processing and shipping, we typically begin packing orders as soon as they are received. Unfortunately, this means we are unable to accommodate order changes once the order has been placed. We appreciate your understanding!
Can I order slime if my country has restrictions on imported goods?
Some countries have restrictions on certain materials, including slime ingredients. It’s your responsibility to check if slime is allowed in your country before placing an order. We are not responsible for orders held or rejected by customs.
Will I have to pay customs fees, duties, or taxes?
Possibly. Import duties, taxes, and customs fees are determined by your country. You are responsible for any additional charges that may apply upon delivery. Please check with your local customs office for details.